OJS Messaging Problems
There is a current glitch with Exchanges host platform, whereby it is not sending messages (emails) to most users.
A recurrent glitch with OJS, the Open Journals Platform on which Exchanges is hosted, has been reported. It appears that currently most or all system generated and initiated emails are not being sent. This means any password resets, new account creation along with author and reviewer communications may not be received.
Exchanges would like to apologise for any inconvenience this causes while we seek to resolve it.
The issue has been reported to the Warwick University Press Journals team at the University Library, who will be coordinating with the IT Hosts for OJS to resolve it. Thank you for bearing with us while we resolve this problem.
Authors and reviewers can log into their accounts to see all messages on the Exchanges platform, even if they not received them as emails. We strongly recommend all users with papers or reviews currently in progress do this as soon as possible. Please use regular email channels if you need to contact your assigned editor urgently.
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Update Thur 6th March: Messaging tests indicate some system messages are being received now, although the majority of communications via the editorial platform (workflow) to authors, reviewers and editors continue to be a problem. Please continue to use normal email channels should you need to contact your assigned editor or the Chief Editor at any point. The Library Scholarly Communications team is meeting with the platform hosts this week to discuss these issues further, with a mind to advancing a solution. We continue to apologise for this issue, and hope for a speedy resolution.
Update Wed 26th Feb: Our IT (Platform) Hosts report they have implemented a potential fix for the error, and we are currently testing to check that this has been successful. For the time being, please continue to consider communications using the OJS (Exchanges) dashboard to be 'at risk', and where possible use a direct email with myself or your assigned editor to guarantee successful communications. Thank you again for your patience.
Update Wed 19th Feb: The matter remains under investigation by the platform hosts and University Library. Some messages are clearly being sent, but others are not and the pattern is not clear. Additionally, other WUP journal Chief Editors are coordinating feedback and monitoring their own journal instances, and flagging the issue with the Library also. As always, if you have been expecting a message from us and have not received one - please contact your assigned editor, or myself via the message below. Our continued apologies for this service issue.
Update Tue 11th Feb: The matter remains under investigation. In the meanwhile, thank you for bearing with us - and do contact us via the address below if you have any concerns.
Update Tue 4th Feb: The problem has been acknowledged by the University Library team, and passed to the platform IT Hosts for 'urgent' resolution. It has been reported that most journals based on the WUP (Warwick University Press) OJS platform are experiencing this glitch, and as such we are hopeful that resolution will be expediated.
Reporting Problems
In the meantime, if you are aware of any messages which you have expected to receive which have not arrived, or any other communication issues, please report it to exchangesjournal@warwick.ac.uk.
